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Zipper Repair Answers from FixnZip® New Zealand:

Why do most zippers fail?
Zippers fail for a variety of reasons.  If the teeth separate after being zipped up, then the zipper slider is probably worn out and needs to be replaced. If the zipper is pulled on too hard, it can come off track and no longer align the teeth properly. Sometimes the slider comes off all together. In each of these scenarios, the FixnZip™ replacement slider will take care of the problem.

What size do I need?
Medium is the commonly purchased size FixnZip™ slider, although zipper sizes do vary. They are also available in small or large. For help identifying your zipper size, visit our sizing page.

What is the difference between “nickel” and “dark nickel”?
The only difference is the color. Both nickel and dark nickel are cast zinc and nickel plated.

How do I use my FixnZip™ slider?
See our How To section for an instructional video as well as written step-by-step instructions.

The teeth are coming apart when I use my FixnZip™ slider. What do I do?
Sometimes the zipper teeth or coils need help getting started. Try squeezing the teeth together behind the zipper slider with your index finger and thumb as you pull the zipper slider. For more information, watch the video below:

Does FixnZip™ work on broken or missing zipper teeth?
Most of the time, the FixnZip™ will work if teeth are missing on a plastic or metal zipper. While the FixnZip™ does not replace the missing zipper teeth, it does realign the surrounding teeth, making the zipper functional again.

If the zipper is a nylon coil zipper, and the coils have come undone, the FixnZip™ most likely will not function properly.

Do you sell replacement zipper pulls?
Yes. We sell a zipper pull accessory pack on our online store. You can use them as additional pulls for the FixnZip™ or as replacement zipper pulls for a regular zipper slider that’s missing the pull.

Can I carry FixnZip™ in my store?
Visit our Contact page to get in touch with us about carrying FixnZip™ in your store.

How do I become a FixnZip™ distributor?
See our Distributors page for a list of current Distributors, and for contact information about becoming a FixnZip™ distributor.

How Much is Shipping?
We have two shipping rates available:

  • $2.70 New Zealand Post
  • $4.50 New Zealand Courier 1-2 Business Days

How Soon Will My Order Ship?
At FixnZip™ New Zealand, we always ship your order on the same or within the next business day so you can have your zipper replacement slider as soon as possible.

What is Your Return Policy?
The FixnZip™ has a 12 month warranty.
Your satisfaction is important to us, if you are having trouble getting your FixnZip to work, please first visit our How To page, or Contact Us. If you’re not completely satisfied with the FixnZip™, simply return the product within 30 days for a full refund or exchange (less freight).

To ensure proper handling and credit:

  • Provide reason for return and item you were trying to repair
  • Include packing list or Order Info (order # and customer address)
  • Send all returns to:
    FixnZip New Zealand Returns & Exchanges
    P.O. Box 207-016
    Hunua 2254 Auckland